Privacy Policy

The Calibrated Edge with Sarvie

Operating under Elevate Wellness and Therapy Inc.

1. Introduction

At The Calibrated Edge with Sarvie, your privacy matters.

We are committed to respecting and protecting the personal information you share with us when visiting our website, subscribing to our communications, booking a consultation, contacting us, or participating in our services.

This Privacy Policy explains how we collect, use, store, protect, and disclose personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

By using our website, you acknowledge the practices described in this policy. Where consent is required by law, we will seek that consent separately.

2. Information We Collect

We may collect personal information that you voluntarily provide when you:

 Contact us through our website

 Schedule a consultation

 Subscribe to our newsletter or email communications

 Complete an inquiry, booking, or intake form

 Purchase or participate in our services

 Communicate with us by email or through other available communication channels

Depending on your interaction with us, this information may include:

 Your name

 Your email address

 Your telephone number

 Information you choose to share through contact, consultation, or intake forms

 Scheduling and appointment information

 Billing and transaction information

 Information relevant to your participation in our services

We may also automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and general website usage information.

We ask that you avoid submitting sensitive personal or medical information through general website contact forms.

3. How We Use Your Information

We may collect and use personal information to:

 Respond to inquiries and requests

 Schedule and manage consultations

 Provide and administer our services

 Process payments and maintain appropriate business records

 Send appointment confirmations and relevant service communications

 Deliver newsletters, reflections, updates, and occasional offerings when you have

subscribed or otherwise provided legally valid consent

 Understand website traffic and improve website functionality and visitor experience

 Maintain the security and operation of our website

 Meet applicable legal and regulatory obligations

We collect only the information reasonably necessary for these purposes.

We do not sell your personal information.

4. Newsletter and Email Communications

Visitors may subscribe to our email communications through the “Be the First to Know” section of our website.

These communications may include reflections, insights, updates, and occasional information about offerings from The Calibrated Edge with Sarvie.

We use AWeber to manage email subscriptions and distribute these communications.

Subscribing to our email list is voluntary and is not required to book a consultation or participate in our services.

Where an email subscription option is offered during consultation booking, it will be presented as a separate, optional choice.

You may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails or by contacting us directly.

Unsubscribing from marketing communications will not prevent us from sending necessary communications relating to consultations, purchases, or services you have requested.

5. Cookies and Website Analytics

Our website uses cookies and similar technologies to support website functionality, maintain security, and understand how visitors interact with our website.

These technologies may include:

Essential and Functional Cookies These support basic website functions, including session management, form security, and the proper operation of website features.

Google Analytics We use Google Analytics to understand website traffic, visitor interactions, and general usage patterns. Google Analytics may collect information through cookies and similar technologies.

Cloudflare Insights We use Cloudflare Insights to monitor website performance and understand general visitor activity.

Some information collected through these technologies may be processed by third-party service providers.

You may manage or disable certain cookies through your browser settings. Disabling essential cookies may affect website functionality.

Where required by applicable law, we will obtain consent before activating non-essential tracking technologies.

6. Third-Party Service Providers

We use trusted third-party service providers to support the operation of our website and business.

These may include:

 Google Analytics for website traffic and usage analytics

 Cloudflare Insights for website monitoring and performance analytics

 Google Fonts and cdnjs for website fonts, design resources, and related functionality

 AWeber for newsletter subscriptions and email communications

 Dubsado for consultation scheduling, client administration, forms, invoicing, and related

communications

 Zoom for virtual consultations and meetings

 Stripe for secure payment processing

 WhatsApp for optional between-session communication for private clients who choose to

use it

 Google Cloud Platform (Google Cloud VMs) for website hosting and infrastructure

These providers may process personal information as necessary to deliver their respective services.

We seek to work with service providers that maintain appropriate privacy and security safeguards.

Personal information may also be disclosed where required or permitted by applicable law.

We do not sell personal information or authorize service providers to use personal information for unrelated marketing purposes on our behalf.

7. International Data Processing

Some third-party service providers may store or process information outside Canada.

When information is processed in another jurisdiction, it may be subject to the laws of that jurisdiction, including lawful access requests by governmental or regulatory authorities.

We take reasonable steps to safeguard personal information entrusted to service providers and to use providers with appropriate privacy and security measures.

8. Confidentiality and Client Information

Information shared during private coaching engagements is treated as confidential, subject to applicable legal requirements and the terms of the signed client agreement.

The Calibrated Edge with Sarvie provides somatic transformational coaching and does not operate as a psychotherapy or clinical treatment service.

Clients participating in private coaching services receive a separate Engagement Agreement outlining confidentiality, communication, privacy considerations, and other terms specific to their work.

If clients choose to communicate through WhatsApp, they acknowledge that although WhatsApp provides end-to-end encryption, it is not a clinically certified secure messaging platform. This is consistent with the communication disclosure in the private Engagement Agreement.  Waiver.docx

9. Information Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, misuse, alteration, or loss.

Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.

Although we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, meet applicable legal obligations, resolve disputes, and maintain appropriate business records.

When information is no longer required, we take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable retention requirements.

11. Your Privacy Rights

Subject to applicable law, you may request to:

 Access personal information we hold about you

 Correct inaccurate or incomplete personal information

 Withdraw consent for certain uses of your information

 Unsubscribe from marketing communications

 Ask questions about how your personal information is collected, used, stored, or

disclosed Withdrawal of consent may affect our ability to provide certain services where the information is necessary for their delivery.

To make a privacy-related request, please contact us using the information below.

We will respond in accordance with applicable privacy legislation.

12. Children’s Privacy

Our website and services are intended for adults aged 18 and older.

We do not knowingly collect personal information from individuals under the age of 18.

If we become aware that personal information has been collected from a minor without appropriate authorization, we will take reasonable steps to address the situation.

13. External Websites

Our website may contain links to third-party websites or platforms.

We are not responsible for the privacy practices, security, or content of external websites.

We encourage visitors to review the privacy policies of any third-party websites they choose to access.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

The most current version will be available on our website and will include the date it was last updated.

Where required by law, we will provide additional notice or obtain consent for material changes.

15. Contact Information

For questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Privacy Officer The Calibrated Edge with Sarvie Operating under Elevate Wellness and Therapy Inc.

Ontario, Canada Email: [email protected] Last Updated: October 13, 2026